WAR OF DESTINY Privacy Policy
IMPORTANT! PLEASE READ CAREFULLY BEFORE YOUR REGISTRATION OF BEING ONE WAR OF DESTINY GAME USER!
SUMMARY
This Privacy Policy (referred to as the 'Policy') is an integral part of the WAR OF DESTINY User Agreement. We thank you for choosing the WAR OF DESTINY game operated by the service provider HONG KONG KE MO SOFTWARE CO., LIMITED (herein 'Camel', 'we' or 'us'). We are a company with the registered address as Flexi-space 108, Unit 608-613, L6, Core C, Cyberport 3, 100 Cyberport Road, Hong Kong. We promise to care handle the personal information we collect from you, including your visits to our websites, use or access our games (whether played on mobile devices, PCs, websites or other approved platforms), and/or otherwise use or access any of our provided services (including but not limited to software systems, customer support, marketing and advertising, and community services), or information that you actively provide us (for example, when opening a game account or subscribing to our official media platforms). This Policy explains which personal information we collect from you and for what reasons; how we use, store, and transfer such data; and also how you can contact us to ask about your data and exercise your rights. We will collect, use, share, store, process, transfer, and delete (hereinafter referred to as "process") your personal information (hereinafter referred to as "data") in accordance with the relevant applicable information protection laws and regulations.
In the event of a merger, acquisition, reorganization, bankruptcy, or other similar events, we will make an announcement in advance, disclose the details of the event and information about the successor, and, with the express consent of you and/or your parent or legal guardian (if applicable), your data may be transferred to the successor. We may periodically modify, adjust, or revise the terms of this Policy. We will announce to you the updated terms. You acknowledge and agree to check the updated terms regularly. If major clause changes are involved, we will make an announcement in advance.
We only process your data in accordance with applicable data protection legislation, including but not limited to the (EU) General Data Protection Regulation (2016/679) and data protection legislation applicable to the country you are located in (referred to hereafter as "applicable law").
Depending on whether you are a website visitor, customer, and/or user of our services, we might process your contact details (email address, telephone number, and postal address), your username, passwords, payment-related details, and other data. We might also process information about your technical equipment, such as your hardware and software type, location data, and other information you provide us. For more content about how we process data, please see the sections below.
We will use your data for different purposes. We will, for example, use the data to provide you with the service you have requested, to improve our game and other services, to predict user trends, to make recommendations based on your usage, to process payments, and other behaviors. For more information about how we use your data, please read below.
When we collect personal information about you, you are entitled to the following rights under applicable law:
● The right to access and correct your data;
● The right to access and rectify your data;
● The right to restrict our processing of data;
● The right to demand that we delete your data; and
● The right to data portability.
You have the right to reject this Policy, but please be aware that once you reject this Policy, you may be unable to continue using or may not be able to continue with full use of our game services.
For more information about the relevant rights you have for your data, please contact us at: wod@camel4u.com. The following is a more detailed description of how we use data.
CONTENT
1. Who are we?
2. What we promise
3. What is personal information?
4. Reasons for processing your data
5. When do we collect your data?
6. What data do we collect?
7. How do we use your data?
8. Cookies or similar technologies
9. Who do we share your data with?
10. Can minors and children use our services?
11. Accessing and changing your data
12. Right to erasure
13. Right to object to the processing of your data
14. Right to restriction
15. How to get a copy of your data or receive a copy of your data?
16. How to enforce your rights?
17. If you choose not to share your data with us
18. How to withdraw your consent or delete your game account?
19. Data Storage and Transfer
20. How long will we keep your data?
21. Security measures to protect your data
22. Changes in the Privacy Policy
23. How to contact us and how to make complaints?
24. DPO contact information
1. Who are we?
We are Hong Kong Ke Mo software Co., Limited. This Policy applies to games and game services operated by us or any of our affiliated companies.
We are the controller of the personal information collected. If you have any questions or want to know more about how we use your data, please contact us through our in-game Contact Us feature or email us at wod@camel4u.com.
2. What we promise
We promise to keep your data safe and not sell your data to third parties. We promise to grant you the right to access and delete your data, to provide you with various ways to manage and review your marketing choices, and any other information (for example, newsletters) you get from us.
3. What is personal information?
Personal information can be any information relating to an identified or identifiable natural person. In other words, it can be any information that could allow us to identify you both directly and indirectly (for example, your name, email address, IP address, or contact address).
4. Reasons for processing your data
We will only use and process data about you if we have one of the following reasons to do so:
● Necessary to enter and fulfill a contract (for example, when you make purchases in the game);
● When it is our legal duty or legal obligation (for example, to identify your age and make sure we are not collecting data from minors and children, for record keeping purposes, or to fulfill the requirements in relation to regulatory bodies);
● When necessary in response to sudden public health events or to protect the life, health, and financial security of the natural person in emergency situations;
● When implementing news reports for the public good, media scrutiny, and other behaviors to handle your data within a reasonable range;
● When you consent to it (for example, when binding a specific game account to a third-party account); or
● When it is in our legitimate interest (for example, to enforce our policies, manage our everyday business, use in an anonymized and aggregated way to perform statistical analysis, for personalized marketing purposes, to ensure information security, to prevent fraud, or to transfer the data to a different part of the organization when necessary). When we process your data based on our legitimate interests, we conclude that doing so doesn't violate your interests or fundamental rights and freedoms. If you have any objection to this, you are welcome to contact us to learn more about how we have reached this conclusion.
5. When do we collect your data?
We will collect data about you when you use our services, including the following situations:
● When you register a game account
● When you play our games
● When you use our websites, apps, or games
● When you use a relevant function
● When you purchase an in-game product
● When you register on and use our forums
● When you contact our support services, via emails or letters
● In customer surveys
● If you participate in user research initiatives
● If you participate in a playtest or pre-release test, such as alpha/beta/etc.
● If you take part in our competitions or promotions
● When you enroll in or participate in our events
● When you send us a game pitch
● When you click on one of our ads or in our newsletters
● When you subscribe to receive our press releases, messages, or notifications
● When you log in to our game services using a third-party account
● When you work for us. In such a case, please contact our Human Resources department separately for more information.
6. What data do we collect?
We collect data that you have explicitly provided to us in different situations. We also collect data generated by your device or when you use our services. The data types are further explained below.
(1) When you register our game account, subscribe to our press releases or messages, and when using the third-party bind feature, the data you expressly provide us with:
● The user account information in the forum or game (account ID, name, avatar, cover, bio, signature, authentication information, and others)
● Country or IP address
● Name, mobile phone number, email, and identification
● Passwords created to access parts of the services
● Device and configuration information
Important Note: For the visible information, such as your account name, avatar, chat content, and other information posted in our product to other players and users, this information may be collected and used by others. Therefore, please post this information with caution. If it's because you post personal information yourself, which causes personal information to be leaked, we won't assume any liability. If you discover improper collection or use of your personal information in the game service by other players or other third-party services outside of the game service, please contact us promptly through the contact info published in this Policy.
(2) In addition to the above, when purchasing a game product or enrolling in an event, you may have to provide us with the following data:
● Physical address
● Telephone number
● Billing receipt information
● Third-party account info such as email address, Facebook name, etc.
● Purchase order number
(3) Data we collect when you use our games or game services:
● Profile and usage data. This includes the profile you create to clearly identify yourself when using our game services, and the Internet Protocol address that may uniquely identify you when you use our games. It also includes data about how you use our game services and other game data. We gather this data from devices you use, such as computers, smartphones, and tablets.
● Payment and transaction data
● Platform type (Android, iOS)
● Preferred language
● Gender
● Information about your device, device serial number, device ID, device information (device name, device type, MAC address, IMEI, CPU, graphics card model, OS version and language, time zone, screen DPI, device resolution), hardware, and software.
● Your device’s IDFA (if you’re an iOS user) or Google Advertising ID (if you’re an Android user) or other platform information, such as your IP address.
● In-game activity includes but is not limited to what games you play, own, how you play, how often, and for how long.
● Game crash reports and error dump information from your device. Bugs, errors, and other data about crashes and diagnosis thereof (if the occasional system crash occurs in our services). Device information (name, model, memory size, and graphics card model) and game information (game version, user UID, stacktrace); we use such information to conduct identity verification for security purposes, to identify and address bugs, and to evaluate and improve the functionality of our services in accordance on the legal basis that it is in our legitimate interest to ensure the security of our services, and to improve our services.
● For the Android version: application information (APK name, version, startup time, process name), user account, device information (model, OS version, brand, CPU structure, root status, the unique identifier of ROM, screen resolution, system startup time, whether an emulator is being operated, the installed APK information, MAC address, network type, names of the running applications, list of file names in the cache directory of SD card application, and Wi-Fi name).
● For the PC version: application information, memory, executable module, system driver module, new thread, new load module, proxy, network, CPU, disk and graphics card, account information and device name, specific file types for a specific directory, names of process windows, and name signature of a suspicious process module, game version, game identification information, hardware and operating system information, application program list, current running task information, security authentication machine code, game and non-game abnormal process information, game operation-related calling methods and information, whether there are other external programs on the game interface, the record and data of the game attempted/accessed by the external program, the plug-in and file information related to the operation of the game, and the impact of the external program information on the game.
● For the iOS version: application information (module and signature) and root status of the device.
● The activity carried out within our game application, including installing, uninstalling, and updating event information.
● We will always ask for your consent to give us your location data.
(4) Finally, any other data you actively provide us with when:
● You contact support or seek help from us
● You take our surveys or join our playtests
● You enter a contest. If you win, we might need additional information about you according to the specific contest. We will, however, only collect such information with your consent.
● You apply for a job with us and provide information relevant to the application. For more information on how we use data in that respect, please refer to the Privacy Policy available on our job applications website.
Important Note: When you contact our support team, depending on the situation, we might require you to provide the necessary personal information to verify your user identity to safeguard the security of your account and relevant information. If you refuse to provide or the provided information is erroneous, we have the right to refuse to provide the relevant support services.
(5) We might obtain your data from third parties or partners, such as Facebook, Google, and AppsFlyer. We might also obtain information from third parties (such as game agencies) to supplement the information that you provide us. This will help us to place relevant advertisements for you, prevent fraud and/or abuse, and collect your geographical location for tax purposes.
7. How do we use your data?
We use the data we collect from you and from your use of our game services to provide, maintain, protect, and improve the game and game services and to develop new ones. Unless you have told us not to do so (choose to disable), we also use the data to offer you tailored content, such as placing more relevant ads and informing you about game releases you might be interested in. We will not use your data for any purpose other than the purpose for which the data is originally collected.
(1) To operate our business and enhance your gaming experience, the following is how we use information:
● To operate, improve, develop, and provide you with our games, apps, and game services
● To provide you with recommendations and promote games and products that you may like
● To respond to inquiries or comments from you
● To verify your identity to prevent unauthorized access
● To provide you with software updates
● To understand trends in usage
● To calculate marketing conversion rates and other elements of advertising performance
● To help track and correct errors and bugs in games and services
● To customize your user experience
● To maintain the integrity and security of the game services
● To process transactions and communicate with you regarding these transactions"
● To maintain or administer your account, including contacting you to update your game if necessary
● To administer and perform playtests and beta tests that you have signed up for
● To create reports, analyses, or similar content for the purpose of research and business intelligence, and be able to track potential problems, behavior, and trends
● To enforce our terms and conditions, such as our WAR OF DESTINY User Agreement, announcements, notifications, rules of conduct, and this Policy
● To send you newsletters, promotional notices, and offers, for which you have previously given consent
● To keep our services fair, investigate and prevent fraud and illegal behavior
● To comply with applicable laws and regulations
● To provide events and competitions
● To provide such personal data to any third party using the methods described in this Policy; and
● Any other purposes incidental to any of the foregoing items.
(2) Special information about marketing:
Special marketing information: We use your data to inform you about relevant products and offers, e.g., provide you with targeted marketing. The data we collect in such cases contains data you willfully provide to us, the data we collect when you use our services, or from third parties we work with. We analyze this data to understand what we think you might want or need, or what may be of interest to you. You can, at any time, object to our use of your data for marketing purposes, including personalized analysis for marketing purposes, and we will immediately stop using your data for such purposes after you object.
8. Cookies or similar technologies
We may use cookies or similar technologies to store data, improve functionality, or track site usage at times. We may allow third parties to set and use cookies or other similar technologies to enhance your experience using the service. Including:
● Estimate the number of users and statistics on user preferences or data for commercial analysis, market analysis, or academic purposes.
● Our authorized third parties might use cookies or similar technologies to provide personalized service, prevent fraud, and fulfill the other purposes mentioned above, such as advertisement services needed to identify data, information, and other indicators and data for evaluation. This information is only used for analysis, to evaluate the effects of promotional and marketing activities, and for improvements.
9. Who do we share your data with?
(1) We will not provide your data to any third party without obtaining your prior consent, except in cases where:
● Such provision is made in accordance with the laws and regulations;
● Such provision is necessary to protect human life, body, or property, and where it is difficult to obtain your consent;
● Such provision is particularly necessary for the enhancement of public health or the promotion of the sound development of children, and where it is difficult to obtain your consent.
● It is necessary for us to cooperate with a state organ, local government, or any entrustee thereof in performing duties prescribed under the laws and regulations, and where the performance of such duties may be obstructed, by obtaining your consent;
● Your data is provided to any third party in relation to the outsourcing to such party of the processing of such data within the scope necessary for us to achieve the purposes of use; or
● Your data is shared due to joint use described below.
(2) Notwithstanding the foregoing, to be able to provide you with the services and the best possible experience, we will share your data with other companies and organizations. We will only do so if our partners can provide the same level of security to keep your data safe as implemented by us, and if our partners can ensure that they comply with applicable laws and privacy regulations. We may share your information with the following partners:
|
Service Name |
Provider Acquired |
Types |
Partner Websit |
|
Google AdWords iOS App conversion tracking |
Google Inc. |
Advertisements |
|
|
Google Pay |
Google LLC |
Payment Processing |
|
|
Google Login |
Google LLC |
Login Functions |
|
|
Google Ads |
Google LLC |
Analytics; Advertising |
|
|
Google Play Core |
Google LLC |
Functional |
|
|
Firebase |
Google LLC |
Functional |
|
|
Facebook |
Facebook, Inc. |
Functional; Advertising; Social |
|
|
Appsflyer |
AppsFlyer Ltd. |
Analytics; Advertising |
|
|
Unity |
Unity Technologies |
Analytics; Functional |
|
|
AWS |
Amazon Web Services, Inc. |
Cloud Provider |
|
|
Apple pay |
Apple Inc. |
Payment Processing |
https://www.apple.com/legal/privacy/ |
● Game distribution platforms (for example, Google, Apple, and Amazon)
● Please note that our games or products may be advertised in other applications. If you click on one of these advertisements and install our game, you will become a user of our services. To prevent fraud and verify the installation of the game, we may share your IDFA (iOS) and/or Advertiser ID (Android) with the relevant advertiser.
● We may release your data when we are required to by a court order, according to law, or in the event of a bankruptcy or other similar unfortunate event.
● We may also share and acquire your data with future subsidiaries or companies if we choose to sell, transfer, or merge parts of our business. We will, however, only transfer the data if we must and if these companies comply with applicable privacy regulations and can guarantee that your data will be kept safe.
● We may collect some or all of your data to be jointly processed with our affiliated companies in accordance with the clauses of this Policy and used within the scope of the intended use of the clauses of this Policy.
10. Can minors and children use our services?
Our games and game services are not for minors and children. We will also not purposefully collect or ask for the data of "minors or those under 13 years of age" (in accordance with the higher requirements that certain countries and platforms have on the age of consent for collecting personal data, which are subject to the requirements of those countries or platforms). If you are a minor or under the age of 13, please do not attempt to register for our game services or send us any of your relevant personal information. If you believe that a minor or a person under the age of 13 may have given us personal information, please contact us and report this by email. We strongly recommend that parents or guardians instruct their children not to disclose any data when online. Parents or guardians who are concerned about the transfer of data are welcome to contact us at wod@camel4u.com. If we know for certain that we have collected data from a minor or under the age of 13, we will promptly delete this data, unless we are legally obligated to retain such data.
11. Accessing and changing your data
When you use our services, we strive to provide you with ways to quickly access or correct data that you have actively provided.
You have the right to access data related to you, including the right to be informed whether the data related to you was processed, what data was processed, and the purpose of processing it. You also have the right, upon your request, to access information about any evaluation or assessment of the balancing test we are required to conduct when we process your data based on our legitimate interest. In addition, if your data is inaccurate or incomplete, you have the right to edit or add to the data. Once we discover that we have processed any inaccurate data, we will immediately edit it and notify you of the corresponding situation.
12. Right to erasure
You are entitled to request that we erase data related to you. The precondition is that this data is no longer necessary to implement the relevant functions of our game or game services (for example, you cannot require all data about you to be erased and still receive services from us). Unless we have a legal obligation to continue storing your data, we will erase your data immediately upon your request.
13. Right to object to the processing of your data
You are also entitled to object to the processing of your data on grounds related to your particular situation. Please note, however, that we must still process some of your data to provide the services to you. This means that you cannot object to all our use of data and still require us to provide services to you.
14. Right to restriction
You have the right to require us to restrict our processing of your data under the following situations:
● If you contest the accuracy of the data.
● If the data processing is unlawful, but you still do not want us to erase the data.
● The data is no longer required for the original intention, or you notify us that you don't believe we have a legitimate interest to process some data. Under these circumstances, you have the right to request that we restrict the processing of your data.
15. How to get a copy of your data or receive a copy of your data?
You can request a copy of your data by logging into your game account and contacting us through the in-game Contact Us feature, or by emailing us at wod@camel4u.com. If you request access to data about yourself that you yourself have provided, and if the data is being processed automatically and in accordance with a contract between you and we or based on your consent, you may request that the data be provided in a structured, commonly used and machine-readable format and you may also request that the aforementioned data is transmitted to another controller if this is technically realizable.
16. How to enforce your rights?
You can log in to your game account and use the Contact Us feature or send an email to wod@camel4u.com to contact us at any time and obtain the list of all data that we have collected from you, erase such data, or exercise other rights explained above. However, please note that when you contact us to apply for a data rights response, we may verify your identity, account security status, and other information to safeguard your account and data. If we cannot confirm or guarantee who you are, we may request that you provide additional information or may request that you log in to your game account. If we are unable to verify that you are the legitimate owner of the data, we will not process any data or satisfy your request. However, we will always do our best to help you. At the same time, please understand that we may be unable to respond to your application under such circumstances that exceed the scope of our data storage, reasonable limits, or responding to your request would cause severe damage to our or other third parties' legitimate interests. We will try our best to reply to your request promptly, but please note that we may need several days. Thank you for your patience and understanding.
17. If you choose not to share your data with us
We may need to collect data to fulfill our legal obligations, or fulfill the terms of a contract we have with you, or even display the game services. If you choose not to provide us with this data, we might not be able to fulfill our corresponding obligations, which may also mean that we cannot provide the required or full game services necessary to run your game account or that we cannot implement the relevant policies. It may also mean that we have to cancel the product or game services you have with us.
18. How to withdraw your consent or delete your game account?
You can contact us to withdraw your consent or delete your game account. However, if you withdraw your consent or your game account is deleted, we may be unable to provide you with some or all services, and your game experience may be affected. Deleting your game account will result in the loss of all of your game progress, virtual currency, virtual items, and ability to access the game.
19. Data Storage and Transfer
We will collaborate with other companies to realize the stated purposes and obligations in this Policy, and we will transmit your data to countries outside the European Union (EU) and the European Economic Area (EEA). We understand that the data protection acts of different countries/regions may vary. Therefore, we will take adequate safeguard measures to protect your data. We will only transmit your data to these countries/regions where permitted. To realize the purpose of our provided services within the scope permitted by laws and regulations, we will store your information through secure methods, including local storage, databases, and server logs. After the storage date expires, we will delete or anonymize your data.
20. How long will we keep your data?
If you're a player, we will retain your data.We may retain your information longer for research or statistical purposes. If we retain your information for this purpose, we will ensure that it is anonymized and cannot be traced back to you. We may also retain your information for an extended period if we are unable to delete it for legal or regulatory reasons. However, we will delete data that is no longer needed after a reasonable period of time.
21. Security measures to protect your data
We maintain physical, electronic, and procedural safeguards to help guard your data in compliance with applicable privacy regulations. If transactions are offered on the services, transaction information is transmitted to and from the service in encrypted form using industry-standard Transport Layer Security (TLS, which used to be known as SSL) connections to help protect such information from interception. We strictly restrict authorized access to your data only to those persons who have a legitimate purpose to access it. We also have security measures in place to protect the loss, misuse, and alteration of the data we process. Please contact our support department by logging into your game account and using the Contact Us feature or email for details of such security measures.
Also, please understand that we try our best to ensure the data's security, but the internet environment isn't 100% safe. Due to technical restrictions and risk prevention limitations, even if we do our best to strengthen security measures, we are unable to guarantee the absolute safety of the data. Therefore, we hope you understand that your data may have problems arising due to circumstances out of our control. If the above situations arise, we will activate the contingency plan to prevent the expansion of the security incident. At the same time, after security incidents arise, we will notify you about the basic information (such as the types, causes, and possible damages caused by data leaks, tampering, and losses) of the security incident through announcements, push notifications, SMS, and other forms, the processing measures and remedial measures that we are about to or have already taken, our suggestions for you, and our contact information.
22. Changes in the Privacy Policy
This Policy may change from time to time. Any changes to this Policy can be checked at any time in the in-game Privacy Policy. If the changes are significant, we will provide you with a more noticeable notice, such as by sending emails, in-game pop-ups, on the official game website, or other methods of notifying you of changes to this Policy. If you received notifications of content changes to this Policy and decline to do so, you may not be able to continue using our services with full functionality. If you continue to use our services, it indicates that you accept our changes and agree to the collection and processing of your data in accordance with our updated Policy.
23. How to contact us and how to make complaints?
If you have any questions related to data protection or when you need to make inquiries or complaints while using our services, you can contact our data protection staff through the in-game Help > Contact Us or send an email to wod@camel4u.com.
When we receive your requests, opinions, and suggestions, we will reply to you quickly after verifying and confirming your user identity. If we encounter special or complex circumstances, our feedback time may be prolonged. In addition, you understand and are aware that in cases where laws and administrative regulations stipulate that confidentiality shall be maintained or do not require disclosure, we will be unable to process your request, but we will explain the specific reason to you.
24. DPO contact information
DPO contact: Monica Lee
Email address: wod@camel4u.com
Hong Kong Ke Mo software Co., Limited
Effective Date: 2018/12/07
WAR OF DESTINY User Agreement
IMPORTANT! PLEASE READ CAREFULLY BEFORE YOUR REGISTRATION OF BEING ONE WAR OF DESTINY GAME USER!
THIS IS A PRODUCT USER AGREEMENT. YOUR PURCHASING BEHAVIOR IN THE GAME ONLY REPRESENTS THAT YOU OBTAINED THE RIGHT TO USE THE CORRESPONDING GAME ACCOUNT, VIRTUAL ITEMS, AND VIRTUAL CURRENCY, AND DOES NOT MEAN YOU OBTAINED OWNERSHIP OF THE GAME ITSELF. THIS AGREEMENT IS A LEGALLY BINDING AGREEMENT BETWEEN US AND YOU. THIS AGREEMENT GOVERNS YOUR USE OF OR ACCESS TO OUR GAME, OUR ONLINE WEBSITE, ANY GAME-SPECIFIC SITE, SOFTWARE SYSTEMS, CUSTOMER SUPPORT, SOCIAL MEDIA, COMMUNITY CHANNELS, AND/OR ANY OTHER ONLINE SERVICES PROVIDED BY THE COMPANY AND BY ANY OF OUR AUTHORIZED THIRD PARTIES (COLLECTIVELY THE “SERVICES”) TO ACCESS, USE, OR OTHER BEHAVIOR.
WE STRONGLY RECOMMEND THAT YOU CAREFULLY READ AND FULLY UNDERSTAND THE ENTIRE CONTENTS OF THIS AGREEMENT BEFORE REGISTERING AS A USER, ESPECIALLY THE CLAUSES THAT EXEMPT OR LIMIT OUR LIABILITY, THE CLAUSES THAT RESTRICT USER RIGHTS, AND THE JURISDICTION AND APPLICABLE LAW CLAUSES. WE WILL ALSO REMIND YOU OF THESE BY HIGHLIGHTING THEM.
If you use our services by installing, accessing, and other ways, you agree and accept these terms and acknowledge that you have read, understood, and agreed to these legally binding terms. If you accept and comply with this Agreement, you confirm that you have reached the legal adult age in the country/region that you reside in and fully understand this Agreement, including the relevant jurisdictions and applicable laws contained in this Agreement. If any dispute arises, you can’t plead that you did not carefully read this Agreement. If you are not willing to accept this Agreement, you can choose to leave this program and not enter this game again. If you have any opinions or suggestions for this Agreement or our game services, you can contact our customer service. We will provide you with the necessary help.
Our game is only open to adults. Any minors or children should not be allowed to access or use our game. If you are a minor or child, regardless of which version of our game you entered, please read this Agreement with your legal guardian or parents and pay special attention to the terms of use. Otherwise, you alone will be liable for any consequences arising from this. We shall not be liable for any legal responsibility.
You must log in to our user account to use this program. All uses of this program and service must comply with this Agreement and all content in future updated versions. Any behavior that does not adhere to the use of our game program or services is expressly prohibited.
Condition 1: Definitions
1.1 The Agreement: Includes this Agreement (i.e., WAR OF DESTINY User Agreement), <link>Privacy Policy (i.e., WAR OF DESTINY Privacy Policy)</link>, Game Account Cancellation Agreement, Game Rules, and the revised edition of the above content. Once the above content is published, this Agreement will be considered as an inseparable component.
1.2 The company, us, or Camel Games refers to HONG KONG KE MO SOFTWARE Co., Limited and its affiliated companies.
1.3 Game or our game: Refers to the game WAR OF DESTINY which is operated by us. This includes but isn’t limited to the PCs, mobile device client versions of this game, web versions, and any version or updated version of this game published in the future, including the client software, software systems, server software, source code, object code, source files, and more and may include the related network servers, websites (including but not limited to the official websites or official forums), electronic media, printed materials or electronic documents, and other determined by the Company.
1.4 Game Services: Refers to our various online operation services related to the game that we provide to you. This includes, but is not limited to, our online website, any game-specific sites, software systems, customer support, game materials, user tools, social media, community channels, and/or any other online services by the Company.
1.5 You: Also known as “Player”, or “User” refers to the natural person who has been authorized to use the game and other services of our game.
1.6 Minors: Refers to a natural person who hasn't reached the adult age as stipulated by the laws in the country/region where they reside.
1.7 Children: Refers to a natural person who hasn't reached the upper age limit for children as stipulated by the laws in the country/region where they reside.
1.8 Program: This Agreement includes the game software program and accompanying resource documents for our game.
1.9 Game Rules: Refers to the user regulations, player rules, game announcements, hints, notifications, and other content about the game that we will publish and revise at irregular intervals.
1.10 Game Materials: Refers to the related programs, ports, images, animations, and other materials used in the game (including but not limited to feature modules, material resources, map resources, and more). Derivative works related to the game are also included (including but not limited to illustrations, videos, music, and more).
1.11 Game Data: Refers to every type of data recorded by the server produced during the use of our game (including but not limited to character data, virtual item data, user behavior logs, purchase logs, and other data).
1.12 Virtual Items: Refers to a virtual item designed by us to meet the needs of players in various production and construction or normal transaction exchanges in-game services, which can be obtained through active in-game behavior, official events, or legal tender purchases, in-game exchanges, etc., in exchange for various value-added services specified in the game, including but not limited to resources and items in-game products (such as weapons and equipment in the game), the ownership of which belongs to us, and you can only comply with the law. Use in accordance with the rules of the game product.
1.13 Inappropriate User Behaviors: Refers to user behaviors that don’t match those of normal players discovered by operations data and manual investigation of the Company, or these behaviors are prohibited by this Agreement.
Condition 2: Game Account
2.1 Bind Account
2.1.1 You can register the game account with personal information and other relevant information. You can also bind your game account through third-party accounts recognized by us (including but not limited to App Store, Google Play, Facebook, HUAWEI, or other third-party accounts recognized by us) and accept the game and game services provided by us with this account (below called “user account”). You promise that the provided information above is true, legal, accurate, and valid. Otherwise, we have the right to take one or more measures under clause 8.6 of this Agreement and can publish the handling of the results. You alone will bear all of the consequences produced. The Company has the right to demand that you pay compensation to the Company for all losses incurred.
2.1.2 You agree that the personal information data provided by you acts to identify the relationship between the user and the user account, as well as the main proof of the user’s identity. You shall provide the relevant personal information and registration information to help us decide and verify. The Company has the right to provide third parties with the above information you provided for organizing, saving, comparing, or using for other purposes. According to the relevant requirements of the national laws and regulations of some countries, you must log in with the real-name registration system and register with your real name. Some countries may have requirements for monitoring projects or anti-addiction systems, which you shall also abide by.
2.1.3 As a user of our game, if your account hasn't followed the operations in clause 2.1.1, then it will be treated as a temporary account. You can use a temporary account to access our game. However, we encourage you to bind your account to a third-party account recognized by us. In the event you lose your game account, we can help you retrieve your user account promptly. However, we cannot give you any assistance if your account is a temporary account.
2.1.4 You fully understand and agree that you can make in-game purchases or expenses while in the temporary account mode. However, if you uninstall or reinstall the game, change your computer equipment, tablet, or other devices, or if this device is damaged, all of your game-related data, purchase data, or expense data may be cleared while in the temporary account mode, and can’t be inquired or recovered. You alone will bear any of the consequences created.
2.2 Account Usage, Loss, Safeguard, and Cancellation
2.2.1 If you use a third-party account recognized by us to use as your game account, you shall comply with the relevant Agreement and rules of this third-party account, and you shall be responsible for contacting the third party to solve any relevant issues that arise from this third-party account, including but not limited to losses, theft, and others. We can provide the corresponding assistance depending on the situation, but we will not take any responsibility.
2.2.2 You fully understand and agree that we have the right to actively take technical, management, and other reasonable measures to safeguard the security and effectiveness of the user account. You have the obligation to keep your account and passcode safe, and correctly and safely use the account and passcode. If you cause losses to yourself or other right holders due to your not keeping your account, passcode, and other information safe, you shall be liable for legal responsibility arising from this.
2.2.3 You fully understand and agree that if you discover other people are illegally using or have stolen your game account and password, or other circumstances of use without your legal authorization, you shall immediately notify us through valid means right away and inform us of the measures that need to be taken. When you notify us, you shall provide valid personal information that is consistent with your account bind information, and other relevant information we request you provide. After we receive your valid request and verify your personal information, we will take action according to your requirements and the specific situation, including, but not limited to, suspending the login and use of this account and other measures. We will take the corresponding actions according to your requests and losses caused to you and other users at your own risk. If you provide valid personal information or the provided personal information is not consistent with the account bind information, or you do not provide other relevant information that we ask you to provide, or the other relevant information that you provide is erroneous, we have the right to refuse your request. You will be responsible for any losses caused by this.
2.2.4 You fully understand and agree that, to efficiently use the server resources, if you haven't logged into the user account for 3 consecutive years, we have the right at 24:00 UTC on the day when the three years have been reached to take cancellation or other disposal measures for this account and this account's game data and relevant information after messaging, SMS, email, or other reasonable ways to notify you. We will not take any responsibility.
2.2.5 Our game provides the Game Account Cancellation feature. If you need to delete the game account, you can contact us to cancel your game account according to the terms of this Agreement.
2.2.6 You fully understand and agree that if you apply to cancel the game account, the relevant virtual game items in this account will also be cleared, and you cannot request that we give you a refund. Before you apply to cancel this game account, please make sure that all transactions and relevant benefits in this user account have already been settled (including game earnings produced during the time played and those potentially produced in the future). We have the right to clear, including but not limited to all the game benefits of this user account, and you will bear the burden of any consequences. The previously mentioned game earnings include but not limited to monthly game card equities and levels, all data related to the growth and upgrades of the game, online game virtual items that has not been used, value-added services that have been purchased but have not expired or have not been completely used, other game earnings that have been produced but have not been completely used, or expected future game earnings, and more. The specific rules, procedures, and others for canceling the user account should be carried out in accordance with the relevant agreement of the Game Account Cancellation Agreement.
2.3 You fully understand and agree that the game might have game software bugs, version update defects, third-party virus attacks, game crashes, system crashes, lagging, or other factors that cause you to be unable to login to your game account or use the user account, or cause abnormal conditions for your game character, in-game items, in-game equipment, in-game resources, and other account data, virtual items. Under these circumstances, we have the right to freeze this account temporarily on the basis of advanced notification. If the data error status is caused by improper user behavior, we will restore the game account to its original state before the data error state occurred (including recovering transferred data from the third party), and we will be exempt from liabilities.
Condition 3: Game Rules
3.1 Basic Behavior Rules
You confirm that you have an obligation to comply with applicable laws, regulations, decrees, orders, bans, or all governmental rules, or other mandatory government restrictions in your country/region and the requirements in this Agreement. You confirm that when you use our services or come into contact with other users, your behavior will comply with the aforementioned requirements.
3.2 Character Name Rules
You fully understand and agree that every user can choose their character name or be given one randomly by the system. Furthermore, in the game you are playing, the users can establish an “Alliance” (generally called an in-game player guild), so users also need to choose a name for this "Alliance". You shall guarantee that your chosen character name, guild name, or use other methods to create a mark that can be seen by other users (collectively referred to as "name"), you must obey the following criteria and maintain public order and decency. If we determine that these names might be offensive or inappropriate, we have the right to change or remove this name, warn, mute or close the relevant chat, and/or temporarily freeze or permanently terminate your right to use the program or service.
3.3 Avatar Usage Rules
You fully understand and agree that the user cannot use images as character and alliance avatars in the game that violate applicable laws, regulations, decrees, orders, bans, or all governmental rules, or other mandatory government restrictions in your country/region, and the requirements in this Agreement.
3.4 Character Name and Avatar Prohibitive Rules
You shall not use the following content as the names or avatars for your characters or alliances:
(1) Use another person’s name or real photos. This includes but is not limited to other users, “Game Manager”, “Game Support”, and other employees or representatives of the Company.
(2) Contains names or images with “profane” meanings, including coarse language, and including words or images that may offend others, ruin another person’s reputation, words that are obscene or hostile, or hateful words or images that discriminate against races, nations, religions, or others.
(3) Names or images owned by individuals or entities without the written authorization of these individuals or entities.
(4) Names and images of public figures, famous people, media stars, or state leaders.
5) Names or images that include (registered or unregistered) trademarks or service marks or are similar to those trademarks or service marks.
(6) Character names are taken from the game.
(7) Names or images including the content of drugs, sex, alcohol, or criminal behavior.
(8) Names, logos, images, and other materials of political parties, associations, social organizations, countries (regions), and international organizations.
(9) Names, logos, and others from news websites, newspapers, radio and television organizations, communications, and other news media, or the unauthorized use of names and logos of "news" and "reports", and other press properties of news.
(10) The local legal national flags (including currently valid and abolished national flags), the flags of international organizations, and others.
(11) Geographical names, logos, images, and others that are counterfeit, imitate, or malicious to the administrative regions of associated countries, locations of the institutions, landmark buildings, and other important spaces.
(12) For the purpose of harming the public interests or seeking improper gains by intentionally including QR codes, websites, email addresses, contact information, and others, or using misspellings, homophones, heterophones, segmenting, similar characters, numbers, symbols, letters, and others.
(13) Contains misrepresentation, exaggeration, or other content that may deceive or mislead the public. Or
(14) Contains content prohibited by local laws and regulations or others.
Otherwise, we have the right to take one or more measures in clause 8.6 of this Agreement, and we may publish the handling of the results. You alone will bear the consequences arising from this, and we have the right to demand that you pay us compensation for all losses incurred.
3.5 Offline Data Related Rules
We may regularly notify and handle user accounts with improper user behavior and the relevant data and information according to clause 8.6 of this Agreement, or send directed or undirected data and information as needed (including but not limited to system announcements, rewards, and penalty information). You fully understand that the above behavior may happen while you are online or offline. If the above behavior is found while you are offline, you shall not plead that you were not online or didn't read.
Condition 4: User information Protection
4.1 You agree and authorize us to collect your user information to carry out the purpose of implementing this Agreement and related services. This information includes your account information register, the game data of your game account, and other information you provide to us while using our game service or information that needs to be collected for other considerations on the basis of safety, user experience optimization (including but not limited to your drivers, CPU, IP address, operating system, and more). We will abide by the regulations of this Agreement and the related laws for the collection of your user information.
4.2 You fully understand and agree that we can use your mobile phone number, Game Center account, email address, and other accounts recognized by us as your game account (including the name, avatar, and friends in this account), and the relevant operating information, game data, and other information in the game (including but not limited to your login status, battle information/status, achievements information, and other information will be hereinafter referred to as "the information"), and can display the information to you or other users or friends to provide you with better gaming services and improve the gaming experience.
4.3 You fully understand and agree that without your permission, we can't provide, publicize, or share your name, valid personal ID number, contact information, address, or other personal information from the registration information except under the following circumstances:
(1) When you, your legal guardian, or other right holder, authorize us to disclose it.
(2) When providing your personal information in response to a legitimate claim of your legal guardian.
(3) When judicial authorities, administrative offices, or regulators require us to provide it due to legal procedures.
(4) When we file a lawsuit or arbitration against you to maintain our legal interests.
(5) The relevant laws and regulations that require us to disclose it.
4.4 You fully understand and agree that we or third-party partners can provide you with event information, promotional information, communication messages, and every other type of information through text messages and email according to your user information.
4.5 You promise to fully respect the personal information of anyone that you know, receive, or come into contact with through the game and related services, including, but not limited to, other users. You shall not collect, copy, save, transmit, edit, process, or use the personal information of other users in any other way. Otherwise, you alone will bear the consequences arising from this.
4.6 To safeguard your privacy rights and norms for using the user’s personal information, we set the <link>WAR OF DESTINY Game Privacy Policy (i.e., WAR OF DESTINY Privacy Policy)</link> and relevant protection rules. Please carefully read the aforementioned content. Unless the law provides otherwise, if you have consented or authorized us to collect, use, or process your personal information according to the terms of the aforementioned Agreement, the personal information that we previously collected, used, or processed based on your consent or authorization will not be affected after you revoke this consent or authorization. The relevant personal information that we previously collected, used, or processed will continue to be valid.
4.7 We prioritize protecting user information, privacy, and data security. Please note that we won’t take any responsibility for lost game data.
Condition 5: Ownership and License
5.1 We authorized partners to provide the program to users in every distribution area and have the full ownership and intellectual property rights of our game and related services. This includes but is not limited to user accounts, account data, customer support history, virtual items, characters, character names, character information, game name, computer code, themes, items, story lines, conversations, buzzwords, in-game scenes, concepts, artwork, animation, sound effects, music, videos, visual effects, modes of operations, related documents, games including applets, chat transcripts, logs of using this program to enter the game in the service, and personal information data records that you provided. You fully understand and agree that we have the right to provide, disclose, or transfer materials mentioned in this term to our licensees or licensors, and they might be located overseas. The program and service might contain third-party license content. If behavior that violates this Agreement is discovered, this third-party licensor might exercise their rights.
5.2 If you make materials or other works (below called “user-adapted materials”) based on the game or game-related materials provided by us, the intellectual property rights of these user-adapted materials are jointly owned by us and the user. You agree to irrevocably and unconditionally authorize us, our affiliated companies, and third parties the global, royalty free, permanent, transferable, sublicensable, and unrestricted rights and licenses for copying, distributing, releasing, renting, displaying, performing, broadcasting, changing, modifying, transferring permission, and transmitting through information networks of the user-adapted materials either individually or embed in the game in its entirety and using the above-mentioned user-adapted materials to create derivative works.
5.3 If the third party does not have permission from us or the user to use the user-adapted materials, the user grants and agrees to us taking the proper measures to cope with the infringement by the third party. As mentioned above, the expenses arising from the infringement dispute will be undertaken by us, and any benefits generated shall also be enjoyed by us alone. If necessary, the user should assist us to provide the relevant supporting materials.
5.4 We reserve the exclusive right to make the derived products on the basis of the program. Without our written consent in advance, you cannot make any derivative products in the program’s infrastructure.
5.5 You fully understand and agree that you need to download the game software of our game to be able to obtain the game service. You can download the game from our official website or download the game from a third-party platform authorized by us. If you download the game from a third-party platform not authorized by us or download another game with the same name, we will not provide normal use of the game to you. We will not compensate for any losses suffered by the user.
Condition 6: Game Services and Restrictions
6.1 You fully understand and agree to comply with this Agreement and the game rules to use the game and services of our game. You can only use our game and game services for non-commercial purposes.
6.2 You fully understand and agree to be subject to some standards of conduct already included in the rules through using the program. These rules are released and updated at unfixed intervals on the Company’s official website, our game’s official website, or in-game and social platforms. All users must comply with the service rules to use the program. The Company reserves the right to change these game rules at any time.
6.3 You fully understand and agree that to guarantee a good gaming experience, we have published game rules in the game. Please carefully read and understand the game rules and guidelines. Some virtual items and others might have certain terms of validity restrictions. For whatever reason, if you don't use these virtual items within the stipulated validity, these virtual items will automatically disappear once the validity expires. Once some virtual items are used or consumed, you might be unable to recover or retrieve them. Once some game scenarios have been experienced, you might be unable to reset them.
6.4 You fully understand and agree that to provide you with better game services in our game and optimize the gaming experience, we have the right to make adjustments, updates, or optimizations to any content, rules, or component elements in the game (including but not limited to the art design, performance, related value settings, and others of your buildings, game equipment, and other virtual items.) If we make the corresponding adjustments, updates, or optimizations, you agree that you will not pursue any legal liability from us.
6.5 To provide you with a better gaming experience, we have the right to update the game software from time to time for our game or change some features, effects, or gameplay of the software content to make the game even better and the features more complete.
6.6 After the game software is updated, please update or download the latest version of the game software for our game. We do not guarantee that the previous versions of the game software can be used normally, and the user can enjoy the related services in the previous version. Please download the latest version without delay.
6.7 You fully understand and agree that you might not be able to enter the game at any time.
6.8 You fully understand and agree that the Company has the right to transfer or remove some past game data stored on the game server of the Company to ensure the gaming experience for you and other users.
6.9 Policy for Minors
6.9.1 You fully understand and agree that our game prohibits minors and children from using it, but we will also adhere to relevant laws, regulations, and other measures in this Agreement to take feasible and effective measures to prevent minors and children from using the game services, which includes possibly taking technological measures, reporting players, verifying user age, and other necessary measures. To ensure the authenticity of the user's age, you shall provide real, accurate, and complete age information and relevant documentary evidence upon our request. All players shall avoid publishing and producing any content harmful to the physical and mental health of minors and children to create a healthy gaming environment while using the game services.
6.9.2 If you are a minor or child, please leave our game and stop using our services. If you violate this agreement, we have the right to take the relevant measures against you according to clause 6.10 and clause 8.6 of this Agreement. If you believe a minor or child is using our game without their parents or guardians' participation, please contact us through email and report them.
6.10 We have the right to take one or more of the following measures according to the relevant laws, regulations, and policy regulations of the country, other terms of this Agreement, operational strategies of the Company, or according to the reasonable request of your legal guardian:
(1) Cancel your game account, game data, and other relevant info.
(2) Your legal guardian requests, or we determine to take other reasonable measures to prohibit your use of our game.
(3) Stop providing game services to you.
(4) Other relevant measures required by national laws, regulations, or policies.
6.11 You fully understand and agree that we don’t take responsibility for your losses caused by force majeure during the process of using our game and game services under any circumstances. Force majeure includes but is not limited to national laws, regulations, policies, orders of government agencies, and other government behavior, or others such as earthquakes, floods, snow, fires, tsunamis, typhoons, strikes, war, infectious diseases, policies, and other things that are unpredictable, unavoidable, and insurmountable. In consideration of the special nature of the internet and the purpose of this Agreement, force majeure also includes the following circumstances that affect the game service provided by us: hacker attacks, significant impacts caused by telecommunication technology adjustments, governmental regulations that cause temporary closure, platform policy or requirements that cause temporary or long-term shutdowns, virus attacks, bankruptcy of commercial operation game partners or restrictions by the relevant judicial authorities against their business performance abilities, and service problems and operations policy requirements caused by the implementation, maintenance, and construction of service networks, and other operational factors.
6.12 You fully understand and agree that we can know the RAM and/or CPU of your device (including but not limited to computer, mobile phone, and tablet) to identify any unauthorized third-party programs that are operating simultaneously with the game. Once unauthorized third-party programs are discovered, the program will report the relevant information to us, including but not limited to your account information, the detailed information of the discovered unauthorized third-party program, and the time and date of discovery. We will take the measures in clause 8.6 of this Agreement to crack down on this unauthorized behavior. The so-called “unauthorized third-party programs” in this Agreement are independently determined by us and conform to any third-party software with the following characteristics:
(1) Realize or assist in cheating or similar behavior.
(2) Methods without our express authorization that let the user alter or illegally invade the game’s interface, environment, or gaming experience.
(3) Intercept, mine, or other methods to collect information from the program or through the program.
In particular, “unauthorized third-party programs” include but aren’t limited to “add-ons”, “mods”, “bots”, “hacks”, “trainers”, or “cheats”, and others.
6.13 You fully understand that there is an objective situation that is not interoperable between different operating systems, which is not caused by us, and which may cause your payment data and game data in one operating system not to be transferred to another operating system smoothly. The risk of loss of payment data and game data due to your switching between different systems shall be borne by you, and we shall not be liable for it.
6.14 You fully understand and agree that when we determine to terminate the operations of the game or when the game terminates operations due to other factors, we will handle the related matters of terminating the game operations according to the relevant laws and regulations of the national relevant online gaming terminations of operations to safeguard the user's legal interests.
Condition 7: Price Policy
7.1 You fully understand and agree that when we provide games and services, we may charge you certain fees for some content and services in the game. The above content and services include, but are not limited to, virtual items. In this case, we will clearly indicate on the relevant pages. If you refuse to pay such fees, you may not be able to use the relevant content and services. For our pricing content and services, you should purchase them in accordance with our published pricing policy. Otherwise, we may refuse or immediately stop providing the relevant content and services to you.
7.2 You fully understand and agree that we have the right to determine the charging method and pricing standards of game-related services, and we have the right to adjust the pricing policy at any time as needed. The specific charging methods and pricing standards of the game, including but not limited to the right to use virtual items in the game and the specific charging rules for value-added services (if any), etc., are promulgated by us in an industry-wide manner on the official release channels, or the in-game item shops, purchase interfaces, game official websites, and other modules.
7.3 You fully understand and agree that the game services we provide to you are commercial activities, and you have the right to independently decide whether to pay the corresponding fees according to the charging items determined by us (including but not limited to purchasing the right to use virtual items in the game and accepting other value-added services and other charging items) and charging standards to obtain the corresponding game services. If you do not pay the corresponding fees according to the corresponding standards, you will not be able to obtain the corresponding game services. You acknowledge and agree that the change or adjustment of the charging items or charging standards is a normal business behavior, and you shall not require us to compensate or compensate for the changes or adjustments of the charging items or charging standards.
7.4 You can pay using the specific and available payment methods, including but not limited to credit card, debit card, PayPal, or other similar accounts, and you agree to the terms and conditions applicable to each payment method you choose. Customers who use a payment method other than credit cards may incur an additional payment processing fee. When you provide credit card or other payment information, you represent that you are the authorized user of the credit card or other payment method. You shall ensure your account information is complete, accurate, and lawful. You shall promptly update all information to keep your billing account current, complete, and accurate if your payment account information changes (such as changing the billing address, credit card number, or credit card expiration date). You shall immediately notify the third-party paying agency if your credit card is canceled, lost, or stolen. We can assist with handling, but we assume no responsibility.
7.5 You fully understand and agree that, unless otherwise specified by the Company, you can only use the purchased or granted game virtual items free of charge within the services and in accordance with the conditions, scope, and purpose specified by the Company. The in-game virtual items are not allowed to be shared, combined, or transferred between users.
7.6 You fully understand and agree that after you use a legal tender to exchange for virtual items, the legal tender is immediately exchanged into the corresponding virtual items and regarded as the legal tender having been used. You shall not request a refund for the aforementioned legal tender for any reason. In any case, the virtual items cannot be exchanged for legal tender.
7.7 You fully understand and agree that when purchasing or exchanging game virtual items or value-added services, please confirm the status of your account and the relevant payment information that needs to be filled in. If you do not fill in the relevant payment information correctly due to your personal reasons, the virtual items and other value-added services you purchased or exchanged will not be returned or refunded into legal tender, except as otherwise mandated by law. If you purchase virtual items from a suspended account, we will not be able to assist you in completing the transaction. When you initiate a refund for a valid purchase, we have the right to deduct an equivalent amount of items corresponding to the virtual items that you purchased and asked a refund for, and if the number of items to be deducted is insufficient, we will deduct an amount of game virtual items and resources that are equivalent in value, or convert building levels to the equivalent amount of resources and deduct them or lower the level.
7.8 You fully understand and know that after you purchase successfully through our official payment channels, the corresponding amount paid may be delayed due to technical reasons, but please do not worry too much. Please contact us promptly if your payment fails.
7.9 You fully understand and know that when you purchase game services on the official game platforms, all information including but not limited to bank account (subject) information, bank orders, bank transaction details, flow trends, payment records, and consumption records generated when you conduct transactions through third-party payment institutions (such as PayPal, Apple Pay, and Google Pay). If we can collect them, we will cancel or anonymize them unless legally disputed or legally compelled. When you have any problems when purchasing game services, please communicate with our customer service and third-party payment institutions promptly. We will actively assist you to solve the problem, but do not assume any responsibility for the problem caused by reasons not caused by us.
7.10 We do not recommend that you purchase, accept gifts, game leveling, or otherwise obtain the virtual items through a third party other than our authorized party, especially the electronic online trading platform website or purchasing website opened by the third party. Because the virtual items obtained through third parties may be stolen goods obtained by criminals through theft, fraud, plug-ins, etc., victims may claim back or complain through various methods. At the same time, if we find that you have the aforementioned behavior, we have the right to take relevant measures against you in accordance with the provisions of clause 8.6 of this Agreement.
7.11 You fully understand and acknowledge that we have the right to freeze any third-party complaint or judicial procedure involving an account involving abnormal transactions or suspected fraud. The corresponding account holder is requested to provide the corresponding supporting materials within 14 days from the date of freezing to prove the authenticity of the transaction, or the complaint is not true. If the materials are not provided within the corresponding time or the material review is not passed, we have the right to restore the account data to the pre-deposit state and return the corresponding money for processing. If the same account is involved twice (including) the above circumstances, we have the right to temporarily or permanently freeze the account, ban the user account, or take other measures in clause 8.6 in this Agreement.
7.12 If the content or quantity of your virtual items is found to be incorrect compared to the usage status of the services, we can correct your game situation without giving you prior notice. If we deem that you have violated this Agreement and illegally or falsely acquired the virtual items, we can cancel the aforementioned virtual items and have the right to temporarily or permanently freeze the account, ban the user account, or take other measures in clause 8.6 in this Agreement.
7.13 Unless otherwise specified by the Company, the virtual items become invalid and may no longer be used upon the expiry date, the user cancels the account, or the termination of the services. In addition, the effective period of the virtual items shall be determined by the Company in the game service.
7.14 Any purchases of virtual items by you from our game are final. No refunds will be given, except at the sole discretion of the Company. If your user account or this game service is terminated for any reason, or if we permanently discontinue the game service for any reason, then all virtual items that you purchased with legal tender but haven't used will be permanently canceled.
Condition 8: User Behavior Restrictions
8.1 You fully understand and agree that you should comply with local laws and regulations, and respect the local customs and moral standards. You alone will bear legal liabilities for the actions of yourself and your account. At the same time, you shall not use any content or services in our game that violate local laws and regulations of business.
8.2 You fully understand and agree that to maintain a healthy gaming environment, the following behavior will be regarded as obviously "unjust" behavior, and will be considered by us as violating behavior in this Agreement. We have the right to take one or more measures in clause 8.6 of this Agreement, and we may publish the handling of the results. You alone will bear the consequences arising from this, and we have the right to demand that you pay us compensation for all losses incurred.
(1) Use or take advantage of design errors, unproven features, and/or “bugs” to enter not yet available programs or get a competitive advantage over other users.
(2) Reverse engineer, decompile, disassemble, protocol simulation, modify the game’s program or services, add unauthorized components to our game or in the game’s program or behavior that use packet sniffing programs and any other possible changes to the game features of our game or decode the game source code of our game when in the program or service operations of our game, and use any tools to hack or alter the client side or server-side software.
(3) Use any software products to get information from the program through "packet detection and monitoring."
(4) Use game bugs to carry out illegal acts, or use bugs to attack the operations and services of our game, destroy the gaming environment, or encroach on the legal interests of other people.
(5) Assist or participate in attacking the computer server (“server”) of the support services or any possible activities that ruin the gaming experience of other users.
(6) Use or self-develop software, plug-ins, mods, and systems that weren't published by us or engage in account boosting for purposes within the game and/or to gain unjust benefits.
(7) Copy, pirate, transmit, display, and any means to change the game program or service program, game-related images and audio, and all or some of the program data content without authorization.
(8) Unauthorized demonstration, recording, live broadcast, or transmission of all or some of the game or services to other people on any platform or other public place.
(9) Use the game or our provided services to engage in any profit-making behavior.
(10) Alter or conceal the game’s name or our name, trademark, copyright information, or other intellectual property.
(11) Steal the game account of other people, or, despite not being the person who stole the account, use a stolen account that belongs to another person, or buy and sell accounts.
(12) Use fraudulent, factitious, concealed, misleading, and other methods to cheat another game user of their game account, resources, other virtual items or earnings, disturbing the gaming environment and order.
(13) Behavior that interferes with the regular experience of other users and spreads negative influences online and offline that impact the game, including but not limited to demeaning rumors in the game, soliciting and/or advertising for businesses by posting products and services outside of the game, and others.
(14) Attempt to collect the passcodes or other personal information from other users.
(15) Improper use of payment channels or the complaint button to make false reports to us or governmental agencies.
(16) Behaviors prohibited by public rules that must be complied with and which are stipulated in this Agreement or other laws and regulations.
(17) Any behavior we believe violates the gaming spirit.
8.3 You fully understand and agree that your communications with other users and us are an inseparable part of the service and are called “Chatting with other users” in this Agreement. You hereby understand and agree that we have the right to monitor, record, review, disclose, or cancel your chat content without further notification to you. Furthermore, you will confirm here that you are aware of and agree to undertake the burden yourself for the risks arising from the chat in the program. In terms of chatting with other users in the game, you are not allowed:
(1) Transmit or post content or language that we believe to be harmful, including but not limited to any illegal, harmful, threatening, defrauding, abusive to others, harassing, slanderous, vulgar, coarse, hateful, rending pornographic, or any content or language that insults and discriminates against races, nations, religions, orientations, or other contents that others find offensive, and sales information of virtual in-game items that violates the fair spirit of the game. You also cannot use words written incorrectly or use names similar to the names restricted above to evade the above content and language restrictions.
(2) Performing any destructive behavior. For example, intentionally “spamming” so other users cannot read the content in the chat, or when set to use a macro with large amounts of text included to destroy the normal flow of chat, and uploading viruses, Trojan Horses, timebombs, and others that might cause damage to the service system or affect the stability of content.
(3) Interfering with normal conversation or implementing behavior that produces negative effects on other users. This includes but is not limited to posting business consultations and/or advertisements for items and services outside of our game.
(4) Continuously sending unsolicited requests or unwelcome messages to a certain user or continuously posting similar information in a certain chat, including but not limited to constantly sending advertisements to sell items or services.
(5) Disseminate or post the personal information of any user in the program, or on websites or forums related to the program.
（6) Using bot software or other automatic technology to collect information from the game, forums, or networks owned or managed by us, unless you have special permission from us.
(7) Harass, defraud, threaten, stalk, or humiliate any user, or make them upset, distract their attention, or cause them discomfort.
(8) Cheating or using exploits during the process of using the program, including but not limited to modifying the program.
(9) Participating in behavior that we determine will cause or may cause certain program users to be deceived or cheated into losing virtual items, resources, or any other game items obtained through authorized pathways in the program due to fraud.
(10) Imitate any real person (including but not limited to “game managers” and our other representatives or employees), or make others have reason to believe the messages you published in the program constitute server messages or the messages posted by our representatives or employees.
(11) Uploading or posting content that infringes on the intellectual property rights of a third party (including but not limited to copyrights and trademarks) or public/private rights.
(12) For the purpose of harming the public interests, seeking improper gains, or other reasons, by intentionally including QR codes, websites, email addresses, contact information, and others, or using misspellings, homophones, heterophones, similar characters, numbers, symbols, letters, and others.
8.4 You fully understand and agree that the user can’t make offline transactions and can’t obtain game accounts, virtual items, or other game services through purchases, accepting gifts, or other methods from third parties unauthorized by us. The user cannot share and/or sell game accounts and resources. We are not responsible for any transactions described above and have the right to reject complaints arising from disputes that may occur and appeals. You will bear the burden of all consequences created alone.
8.5 You fully understand and agree that to create an excellent gaming environment and a high-quality gaming experience, the user cannot use the game to obtain economic benefits. If your purpose of using this game is not to enjoy the game, but to seek profits, all of your transaction behaviors in the game for economic benefits, virtual items, and earnings will be considered as illegal profits. We have the right to pursue your legal liabilities.
8.6 You fully understand and agree that if we judge that the user violates the provisions of this Agreement after review, we will take appropriate measures (including but not limited to: not allowing registering or changing account information, warning notifications, muting, making corrections within a limited time, reducing or limiting your game earnings, deducting values, reclaiming virtual items, limiting user permissions or account functions, forcing offline, temporarily or permanent freezing of accounts, canceling accounts, banning user accounts, prohibiting re-registration, canceling files, and data, etc.). We may publish the processing results, or save relevant information in accordance with laws and regulations, and report to the relevant departments. We have the right to require you to compensate us for all losses caused by your breach of contract. You shall be solely responsible if your actions cause or bring about your own losses and/or any claims, demands, or losses asserted by third parties. If we suffer losses as a result, you shall also compensate for them.
Condition 9: Jurisdictions and Application of Laws
Please carefully read this content. It affects your rights, including your right to file a lawsuit or arbitration.
9.1 Unless otherwise clearly prescribed, this term of use applies to the laws and regulations of the place of arbitration, and the conflict of interest rules do not apply. The United Nations Convention on Contracts for the International Sale of Goods has been expressly excluded from the application. If you voluntarily select another place outside this region to enter the service, you should comply with the local laws at the same time (within the range of application of the local laws). The game software is still subject to the relevant export controls. The program software can’t be downloaded, exported, or re-exported outside the region.
9.2 To shorten the resolution time and reduce the cost of resolution, you and we agree to first reach the same resolution through informal resolution procedures to solve disputes, controversies, or claims of compensation (collectively referred to as “disputes”). If any disputes arise, we shall first attempt to solve any such disputes through informal resolutions within 45 days before commencing arbitration proceedings. The informal resolution procedures shall be regarded as starting from the day one party receives written notification from another party (written dispute "notification"). The written dispute notification must include the complainant's account information, contact information, and a description of the nature and basis of the dispute. The written dispute notification shall be sent to wod@camel4u.com.
9.3 Binding arbitration: If both parties are not able to resolve the dispute within 45 natural days after the unofficial dispute resolution procedure begins (except for civil disputes explicitly listed below). You agree that any disputes that arise because of this condition or related to this condition shall be submitted to the China International Economic and Trade Arbitration Commission Hong Kong Arbitration Center (“CIETAC Hong Kong") for arbitration. The arbitration should be submitted to the CIETAC Hong Kong for arbitration according to its currently valid arbitration rules when applying for arbitration. The location for arbitration is Hong Kong, China. The procedural language for arbitration is Chinese. The arbitration can adjudicate disputes according to written opinions and documents. If an arbitration hearing is required, the hearing can be conducted via online video calls or telephone. The arbitral decision is final and binding to all parties.
9.4 If the above arbitration terms are invalid or non-executable, both parties agree to submit such disputes to the courts with jurisdiction in Hong Kong. You hereby agree and waive all pleas that you lack personal jurisdiction and/or forum non conveniens regarding the place of trial and jurisdiction, regardless of whether through arbitration or judicial litigation.
9.5 You and we agree that any arbitration only applies to disputes between you personally and the Company. You recognize and agree: (1) Any arbitration will not involve other people. (2) Have no right or authorization to jointly dispute or use the program for joint disputes. (3) Have no right or authorization for permitting representatives to file disputes on behalf of the public or other people.
9.6 You and us agree the following disputes are not subject to restraints of the negotiations and the binding arbitration terms described above: (1) Effectively related disputes for any attempt to execute or protect our intellectual property or intellectual property rights; (2) Any disputes related to stolen, pirated, or programs unauthorized by the Company, or disputes risen from these circumstances; and (3) Requests to remove court injunctions. Such disputes will be conducted by the court that has jurisdiction over the Company. You and we will agree to submit such disputes to this court.
9.7 To avoid disputes, this Agreement refers to the problem of related data and related technical aspects. The user agrees that the data stored on our game servers is the standard of judgment. The team for our game guarantees the truthfulness of this data.
Our published link with the specific probabilities: War Of Destiny Rate Display
Condition 10: Others
10.1 You fully understand and agree that we reserve the complete and independent right to decide to alter, amend, add, supplement, or cancel any content of this Agreement. If substantial changes occur (the independent judgment of the Company shall prevail), there will be announcements made through one or more of the following methods: (1) Post the announcement on the official website, (2) email, (3) postal mail, (4) pop-up windows, (5) in-game notifications, (6) program patches, (7) Facebook, websites, or important pages of forums. If you are unable to accept the amended content, you have the right to stop using the program and service. If you still install and/or use the program or related services after the changes to this term of use, this means that you accept all of the amended content.
We can, according to the situation at the time, alter, amend, suspend, or stop the entire program or part of the program or service at any time. This includes but is not limited to updates provided to the hardware/software, inspecting or maintaining hardware/software, or power outages, game data, and other information that is concentrated, stored, or uploaded to the program, to comply with the applicable laws and to eliminate hidden safety hazards or solve emergencies. You fully understand and agree that you will not demand that we pay compensation for these actions for any reason.
10.2 We shall not be liable for any damage caused by you intentionally or through gross negligence. At the same time, we shall not be liable for any damage caused to you due to special circumstances (including circumstances in which you or we foresaw or could have foreseen the occurrence of damage), any damage caused by our negligence or misconduct. However, if we need to bear the liability for damages, you agree that our damages to be borne shall not exceed the total amount of your purchased game virtual items for the month in which such damage occurred.
10.3 You fully understand and agree that on account of the special characteristic of online services, we have the right to amend, suspend, or terminate some or all content at any time according to the requirements of the laws and regulations as well as relevant authorities, cooperation status with partners, complaints, and reports of third-party and the development situation of the gaming business for us. After the service is terminated, all of your in-game virtual items will not be returned.
10.4 This Agreement made up between you and the Company is the complete and only Agreement on matters for this term of use, and supersedes the spoken or written Agreement concluded for matters reached by this term of use.
10.5 If the provisions in this Agreement are considered to be illegal, invalid, or lose the power of execution for any reason, this provision will be canceled from this term of use and will not affect the effectiveness of other terms.
10.6 The behavior of any term that we fail to execute in this Agreement should not be interpreted as waiving the current or future rights of this term, and will not affect the rights of the Company to execute these terms of use in the future. We expressly state that waiving the regulations, conditions, and requests in this Agreement does not constitute waiving investigations in the future of the responsibilities consistent with this regulation, condition, or request.
10.7 We and our licensors shall reserve all rights. If you have any questions, you can email us.
Email address: wod@camel4u.com
Hong Kong Ke Mo software Co., Limited
Effective Date: 2018/12/07